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Handling Difficult Conversations with Parents - In-house Training

Booking options

Price on Enquiry

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Highlights

Delivered Online or In-Person
Delivered at your location
UK Wide
1 hour 30 minutes
All levels

Description

Handling Difficult Conversations with Parents

Live, online video or in-person training

Increasing parental expectations, complaints and challenging behaviour are placing growing pressures on teachers and education staff. Dealing with difficult or confrontational situations can be stressful, particularly when emotions run high, demands feel unreasonable or staff are unsure how best to respond.

Our 90-minute Handling Difficult Conversations with Parents workshop provides practical tools and techniques to help staff handle tricky situations with greater confidence, build positive relationships and reduce the stress and anxiety associated with challenging conversations.

Using realistic school scenarios and a coaching-based approach, you'll learn how to communicate more effectively, manage challenging behaviour and work collaboratively towards constructive outcomes.

You'll also gain an awareness of relevant school policies and procedures, understand the boundaries of your role and recognise when to seek support or refer matters to a more senior colleague.

Who is it for?

This course is designed for teachers and other education staff who regularly communicate with parents and carers, including:

Teachers and teaching assistants

Early years teachers and staff

Pastoral and pupil support staff

SEND support staff

Reception and administrative staff

Middle leaders and other staff with regular parental contact

Example Cost:

From £350 for a 90-minute live, online session for up to 20 people.

Looking for a different duration, venue or number of participants?

Please contact us to discuss your exact requirements and we will be happy to provide a no-obligation quote.

How to Book:

Step 1:

To ensure we have the right training for you, we first request a short, informal chat to discuss your requirements.

Step 2:

We will then send you a no-obligation training outline and quote based on our discussion.

Step 3:

Once you're happy with the proposal, we will agree and confirm your booking dates. Simple!

So if you'd like to find out more, click the link below, or click the ‘Book’ or ‘Contact Us’ button on the top right…

Click HERE to Book a 15 Minute Chat

(NB - If you click the ‘Book’ button, you will be asked for preferred dates. If you do not have any fixed dates, just click any future date and we can firm these up later when we confirm your booking.)

Do you dread having conversations with parents?

This workshop will help you to:

Feel more confident and prepared when faced with difficult or sensitive conversations with parents.

Build stronger relationships and encourage greater trust, understanding and collaboration.

Communicate more effectively, managing emotional or confrontational situations calmly and constructively.

Manage expectations and maintain boundaries, without feeling responsible for resolving every issue yourself.

Know when to seek support, recognising when concerns need to be referred to a more senior colleague.

Example Workshop Outline:

Why conversations with parents can become challenging.

Understanding parental perspectives, expectations and concerns.

The impact of stress and emotions on communication.

Using a coaching approach, active listening and effective questioning.

Techniques for managing conflict and responding to confrontational behaviour.

Preparing for difficult conversations, communicating sensitive messages and managing expectations.

Professional boundaries, relevant school policies and when to seek support or escalate concerns.

This course is suitable for:

Primary schools

Secondary schools

MATs

Sixth form colleges

Early years settings

Our in-house training includes:

Discussions and options to tailor content to your organisation and team's needs

Workbooks (printed or downloadable pdf)

Follow up discussion with booker to identify how to embed learning in the workplace

Good news!

Whilst you will have opportunity to practice the knowledge and skills learnt on this course, we DON'T DO ROLE PLAY!

Instead, we use discussions, reflection and tools to explore real-life situations, examples and scenarios. That way, no-one gets to feel uncomfortable or under pressure!

Frequently Asked Questions

How do I book in-house training?
Step 1:
To ensure we have the right training for you, we first request a short, informal chat to discuss your requirements.
Step 2:
We will then send you a no-obligation training outline and quote based on our discussion.
Step 3:
Once you're happy with the proposal, we will agree and confirm your booking dates. Simple!
So if you'd like to find out more, click the link below, or click the ‘Book’ or ‘Contact Us’ button on the top right…
Click HERE to Book a 15 Minute Chat
How can I get the most out of my online training?
We recommend:
- Logging on at least 10-15 minutes before the start of the webinar - to ensure all your IT equipment is working properly
- Using a wifi or preferably a hard-wired internet connection
- Using a laptop or desktop pc - to ensure you can read any content on the screen
- Having a laptop or pc to yourself, or sharing with no more than one other person
- Having a copy of your workbook and a pen to make notes
- Where possible, being in an environment where you won't be disturbed and where you can speak openly
How does online in-house training work?
Our online option is via Zoom or Teams. We try to make all of our live training as interactive as possible for you and your team, even with larger groups, by using chat, breakout rooms, polls and where possible discussions.
In order to do this we recommend:
- Participants join, having a laptop or pc to themselves, or sharing with no more than one other person.
- no more than one device per room. (More than this causes feedback on speakers.)
- Logging on at least 10-15 minutes before the start of the webinar - to ensure all IT equipment is working properly.
- Using a wifi or preferably a hard-wired internet connection.
- Using a laptop or desktop pc - to ensure on-screen content can be seen clearly.
- Having a copy of any workbooks and a pen to make notes.
- Where possible, being in an environment where they won't be disturbed and can speak openly.
Is this in-house training bespoke?
Whilst we offer an outline cost to help you decide if this course is suitable for you and your team, we're always happy to have a chat and find out any specific requirements and specific challenges you're looking to resolve. We can then adapt our courses to meet your team's needs.
Will there be a break?
We will build breaks into the sessions, as we would with in-person training. We recommend you take a few minutes away from your screen to stretch your legs, ready to refocus for the second half.
For shorter courses and workshops, of up to 90 minutes, we may work through without a break.
Of course, if participants need to take a break at any point, they are welcome to turn off their camera and microphone and leave the session for a short period.
Will you provide in-person training at our venue?
Yes, we're able to provide an in-person option for all our training courses. When we have a chat with you to find out more, we can offer an option of in-person training, along with any other options we think may be suitable.
We are based in Yorkshire, but travel throughout the UK.
Please note that in-person training may include extra costs for training travel and time, plus any overnight accommodation if required.